Sykes Hiring Team Leaders | International Process | Voice & Blended

from 3 to 8 year(s) of Experience
Hyderabad

Job Description


SYKES HIRING TL | OPERATION'S SUPPORT | VIRTUAL HIRING | IMMEDIATE REQUIREMENT:


  1. Candidate should have an excellent communication skills (written and verbal) .
  2. Candidate roles and responsibilities revolve around the interaction with agents and customers.
  3. Would be accountable for providing an accurate reporting to the client.
  4. Ensures that all agents are aware of their daily, weekly and monthly personal/team performance.
  5. Accountable for reaching and maintaining the level of technical competence and customer service skills of the agents.
  6. Responsible for monitoring the performance of the team and provide coaching session when needed
  7. Responsible for the monthly one on one feedback session with the TSPs.
  8. Should have 1 plus experience of people management on papers in similar kind of environment
  9. Free food & transport for all the employees of Sykes Enterprises, Inc.
  10. Candidates should have voice/email/chat/sales experience.

"INTERESTED CANDIDATES CAN APPLY ONLINE OR WATSAPP-7330686275 FOR NEXT ROUND OF INTERVIEW"


Perks and Benefits 

Excellent Incentives+free food+free Transport

Salary: INR 3,75,000 - 7,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.
View Contact Details+

Recruiter Name:ABDULLAH KHAN

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Telephone:7330686275

Email :abdulla.khan@sykes.com

Reference Id:TL

Website:https://www.sykes.com/