Sykes Hiring Quality Analyst | Premier Collection Process |

1 - 6 Years
Hyderabad

Job Description


SYKES IMMEDIATE HIRING FOR QA | ON-SPOT OFFER | VIRTUAL ROUNDS OF INTERVIEW :


  • The candidate should be able to perform needs analysis for training on specific accounts, as required.
  • Should be able to meet client-training requirements by developing course structure and content design.
  • Mentor Customer Support Technicians to assure that client training goals are achieved.
  • Meet training timetables by performing required classroom instruction.
  • Should be able to perform classroom instruction on a wide variety of training topics as required.
  • Work closely with Account Managers and Team Managers to assure that their training needs are satisfied.
  • Should be able to plan and deliver training services for client accounts.
  • Conducts needs analysis studies and confers with managers and supervisors to determine training needs.
  • Compiles data and analyzes past and current year training requirements.
  • Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
  • Maintains records and prepares statistical reports to evaluate performance of reps and monitor progress of trainees.
  • The candidate should have at least 1+ year experience as Trainer in Voice or QA.
  • Ability to effectively communicate via verbal and written documentation action plans that will improve quality.


" Interested candidates can apply online OR can watsapp 7330686275 for next round of interview"



Perks and Benefits 

Excellent Incentives+free food+free Transport

Salary: INR 3,50,000 - 5,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Coach

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.
View Contact Details+

Recruiter Name:ABDULLAH KHAN

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Telephone:7330686275

Email :abdulla.khan@sykes.com

Address :Building No 12B, 6th Floor, K Raheja IT Park, Madhapur, Serilingampally, Ranga Reddy, 500081, Telengana, Hyderabad, Telangana - 500081,India

Reference Id:QA

Website:https://www.sykes.com/

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.