Sykes Hiring Operation Manager | Immediate Requirement

3 - 8 Years
Hyderabad

Job Description


SYKES IMMEDIATE HIRING FOR OPS MANAGER || INTERNATIONAL PROCESS || VIRTUAL INTERVIEW:


  • Design appropriate management reports/scorecards that articulate financial results and highlight inefficiencies
  • Develop and improve standardized operational processes
  • Drive and implement continuous improvement and optimization programs for operational processes
  • Develop and execute continuous process improvement techniques
  • Develop MOS for the process and set overall direction for the team
  • Understand, meet and monitor stakeholder expectations, and take corrective action to address gaps
  • Monitor the delivery of business results and client value creation
  • Ensure that delivery projects and operations programs have a clear strategy and approach
  • Manage a governance framework across the process
  • Monitor the achievement of the team against the target, vision, and goals in aligning with business and operational objectives and report on progress
  • Be accountable for the delivery of business results by the team
  • Manage reporting and metrics of project/program progression
  • Address concerns and escalations Internal and External (Client)
  • Ensure leadership roles are identified and succession plans are in place for each key role
  • Ensure appropriate communications plans are in place at the program level.


"Interested candidates can apply online OR Watsapp-7330686275 for further queries"

Perks and Benefits 

Yearly bonus + Free food + Free transport

Salary: INR 6,00,000 - 15,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.
View Contact Details+

Recruiter Name:ABDULLAH KHAN

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Telephone:7330686275

Email :abdulla.khan@sykes.com

Reference Id:OPS MGR

Website:https://www.sykes.com/

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