Sykes Hiring Manager For Quality & Training | Immediate Requirement

from 3 to 8 year(s) of Experience
Hyderabad

Job Description

SYKES HIRING QUALITY & TRAINING MANAGER | VIRTUAL HIRING:

  • Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
  • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
  • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
  • Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
  • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
  • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
  • Managing internal as well as external quality audits.
  • Identifying root cause analysis of quality shortfalls.
  • Reduce learning curve and help enhance product/process knowledge of new joinees.
  • Communicate to heighten awareness and focus on importance of improving the overall customer experience.
  • Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers.
  • Maintain the desired target throughput for process training batches.

"Interested candidates can watsapp -7330686275 OR apply at :abdulla.khan@sykes.com.
Roles and Responsibilities


Salary: INR 5,00,000 - 12,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Other Graduate, Any Graduate - Any Specialization

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

View Contact Details+

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Email :abdulla.khan@sykes.com

Address :Building No 12B, 6th Floor, K Raheja IT Park, Hyderabad, Telangana, India