SYKES HIRING WFM SENIOR MANAGER || IMMEDIATE REQUIREMENT:
- Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.
- Develop and produce performance information with which to inform, engage and influence various levels of operational management.
- Must be able to do drill down analysis on all dialer performance / Hygiene metrics.
- Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary.
- Should be able to monitor report and comply with all compliance requirements for outbound dialing.
- Must be able to create and administer daily outbound campaigns based on the agreed contact strategies.
- Monitor all campaigns and inbound call traffic to assist in determining appropriate staffing availability to ensure successful campaign performance.
- Accountable for the daily setup of and monitoring of calling campaigns, strategies and reports within the outbound and outbound teams.
- Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting and maintaining all systems.
- Maximizing the output of the outbound and inbound operations.
- Co-ordination with the Aspect support team for technical assistance and functioning.
- Should be well versed in the tolls like : Standard office and computer equipment,ASPECT / Genesys Dialer advanced knowledge,Basic SQL language understanding,Aspect eWFM advanced Knowledge.
- Should have excellent understanding of Capacity planning and scheduling.
- Should be able to co-ordinate with the Operations/Analytics team for daily strategies.
- Should be good at ASPECT Dialer advanced knowledge with basic SQL language understanding
- Should be well versed in WFM Tools Knowledge with ASK Framework expertise.
"Interested candidates can apply online or firstname.lastname@example.org or watsapp 7330686275"
Perks and BenefitsExcellent Incentives+food+transport
Salary: INR 6,00,000 - 13,00,000 PA.
Desired Candidate Profile
SYKES BUSINESS SERVICES OF INDIA PVT LTD
Recruiter Name:ABDULLAH KHAN
Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD
Address :Building No 12B, 6th Floor, K Raheja IT Park, Madhapur, Serilingampally, Ranga Reddy, 500081, Telengana, Hyderabad, Telangana - 500081,India
Reference Id:WFM SM