Sykes Hiring For Senior Manager | WFM | Dialer & Strategy

from 7 to 12 year(s) of Experience
Hyderabad

Job Description


SYKES HIRING WFM SENIOR MANAGER || IMMEDIATE REQUIREMENT:

 

 

  • Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.
  • Develop and produce performance information with which to inform, engage and influence various levels of operational management.
  • Must be able to do drill down analysis on all dialer performance / Hygiene metrics.
  • Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary.
  • Should be able to monitor report and comply with all compliance requirements for outbound dialing.
  • Must be able to create and administer daily outbound campaigns based on the agreed contact strategies.
  • Monitor all campaigns and inbound call traffic to assist in determining appropriate staffing availability to ensure successful campaign performance.
  • Accountable for the daily setup of and monitoring of calling campaigns, strategies and reports within the outbound and outbound teams.
  • Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting and maintaining all systems.
  • Maximizing the output of the outbound and inbound operations.
  • Co-ordination with the Aspect support team for technical assistance and functioning.
  • Should be well versed in the tolls like : Standard office and computer equipment,ASPECT / Genesys Dialer advanced knowledge,Basic SQL language understanding,Aspect eWFM advanced Knowledge.
  • Should have excellent understanding of Capacity planning and scheduling.
  • Should be able to co-ordinate with the Operations/Analytics team for daily strategies.
  • Should be good at ASPECT Dialer advanced knowledge with basic SQL language understanding
  • Should be well versed in WFM Tools Knowledge with ASK Framework expertise.

 

 

"Interested candidates can apply online or abdulla.khan@sykes.com or watsapp 7330686275"

 

 


Perks and Benefits 

Excellent Incentives+food+transport

Salary: INR 6,00,000 - 13,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager-(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES' differentiated full lifecycle solutions and services - digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms - effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.
View Contact Details+

Recruiter Name:ABDULLAH KHAN

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Telephone:7330686275

Email :abdulla.khan@sykes.com

Address :Building No 12B, 6th Floor, K Raheja IT Park, Madhapur, Serilingampally, Ranga Reddy, 500081, Telengana, Hyderabad, Telangana - 500081,India

Reference Id:WFM SM

Website:https://www.sykes.com/

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