Sykes Hiring For Associate Director | Immediate Hiring

from 7 to 12 year(s) of Experience
Hyderabad

Job Description


  • Collaborate with executive-level management in the development of performance goals and long-term operational plans.
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  • Set strategic goals for operational efficiency and increased productivity.
  • Work with project managers in the development of financial and budgetary plans.
  • Analyze current operational processes and performance, recommending solutions for improvement when necessary.
  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
  • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
  • Uphold organization policies and standards, ensuring legislative regulations are followed.
  • Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.
  • Proven ability to plan and manage operational process for maximum efficiency and productivity.


"Interested candidates can apply online at abdulla.khan@sykes.com"



Salary: INR 7,50,000 - 17,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Head/VP/GM-Operations

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Graduation Not Required

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

View Contact Details+

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Address:Building No 12B, 6th Floor, K Raheja IT Park, , Madhapur, Serilingampally, Ranga Reddy, 500081, Telengana, Hyderabad, Telangana, India