Sykes Hiring For Assistant Manager | WFM | Dialer & Strategy

from 5 to 10 year(s) of Experience
₹ 4,00,000 - 7,50,000 P.A.

Job Description


SYKES HIRING WFM Assistant Manager || IMMEDIATE REQUIREMENT || 7075774990 ||


Role and Responsibilities:


  • Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.
  • Develop and produce performance information with which to inform, engage and influence various levels of operational management.
  • Must be able to do drill down analysis on all dialer performance / Hygiene metrics.
  • Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary.
  • Should be able to monitor reports and comply with all compliance requirements for outbound dialing.
  • Must be able to create and administer daily outbound campaigns based on the agreed contact strategies.
  • Monitor all campaigns and inbound call traffic to assist in determining appropriate staffing availability to ensure successful campaign performance.
  • Accountable for the daily setup of and monitoring of calling campaigns, strategies, and reports within the outbound and outbound teams.
  • Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting, and maintaining all systems.
  • Maximizing the output of the outbound and inbound operations
  • Co-ordination with the Aspect support team for technical assistance and functioning.
  • Should be well versed in the tolls like :Standard office and computer equipment, ASPECT / Genesys Dialer advanced knowledge,Basic SQL language understanding,Aspect eWFM advanced Knowledge.
  • Should have an excellent understanding of Capacity planning and scheduling.


"Interested candidates should apply online or what's app there resume on:


-HR Samuel- 7075774990


-Required Candidate profile

  1. Must have good communication skills
  2. Proficiency in MS Office operating and typing skills
  3. Excellent database management skills
  4. Should have good analytical, Interpersonal skills & Problem Solving skills.
  5. Experience out of which at least 3-4 years of should be in managing International collections on predictive/preview dialer management experience.
  6. Exposure of Collections and its various processes especially outbound/inbound calling management
  7. Understanding of Capacity planning and scheduling

Perks and Benefits 

Yearly Bonus + cab allowance + Excellent perks

Role:Dialer Manager

Salary: 4,00,000 - 7,50,000 P.A.

Industry:BPO / Call Centre

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Employment Type:Full Time, Permanent

Education-

UG:Any Graduate in Any Specialization

PG:Any Postgraduate in Any Specialization,Post Graduation Not Required

Doctorate:Any Doctorate in Any Specialization,Doctorate Not Required

Company Profile

Sykes Business Services Of India

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.
Company Info
View Contact Details+

Contact Company:Sykes Business Services Of India

Reference Id:Samuel

Website:https://www.sykes.com/