SYKES HIRING WFM Assistant Manager || IMMEDIATE REQUIREMENT || 7075774990 ||
Role and Responsibilities:
- Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.
- Develop and produce performance information with which to inform, engage and influence various levels of operational management.
- Must be able to do drill down analysis on all dialer performance / Hygiene metrics.
- Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary.
- Should be able to monitor reports and comply with all compliance requirements for outbound dialing.
- Must be able to create and administer daily outbound campaigns based on the agreed contact strategies.
- Monitor all campaigns and inbound call traffic to assist in determining appropriate staffing availability to ensure successful campaign performance.
- Accountable for the daily setup of and monitoring of calling campaigns, strategies, and reports within the outbound and outbound teams.
- Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting, and maintaining all systems.
- Maximizing the output of the outbound and inbound operations
- Co-ordination with the Aspect support team for technical assistance and functioning.
- Should be well versed in the tolls like :Standard office and computer equipment, ASPECT / Genesys Dialer advanced knowledge,Basic SQL language understanding,Aspect eWFM advanced Knowledge.
- Should have an excellent understanding of Capacity planning and scheduling.
"Interested candidates should apply online or what's app there resume on:
-HR Samuel- 7075774990
-Required Candidate profile
- Must have good communication skills
- Proficiency in MS Office operating and typing skills
- Excellent database management skills
- Should have good analytical, Interpersonal skills & Problem Solving skills.
- Experience out of which at least 3-4 years of should be in managing International collections on predictive/preview dialer management experience.
- Exposure of Collections and its various processes especially outbound/inbound calling management
- Understanding of Capacity planning and scheduling
Perks and Benefits
Yearly Bonus + cab allowance + Excellent perks
Salary: 4,00,000 - 7,50,000 P.A.
Industry:BPO / Call Centre
Employment Type:Full Time, Permanent
UG:Any Graduate in Any Specialization
PG:Any Postgraduate in Any Specialization,Post Graduation Not Required
Doctorate:Any Doctorate in Any Specialization,Doctorate Not Required
Sykes Business Services Of India