Sykes Hiring Work Force Management Analyst | Immediate Requirement

1 - 5 Years
Hyderabad

Job Description


  • Candidate should have exposure of contact centre within fulfillment dept.
  • Should know how to manage attendance & scheduling function & monthly payroll.
  • Should have experience on eWFM, NICE IEX & Erlang C etc.
  • Prepares Intra-day reports on staff attendance.
  • Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
  • Manages changes to scheduling to ensure adequate daily resource coverage.
  • Communicate with management and operations team to ensure compliance with company standards.
  • Maintain running report of attendance incidents.
  • Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.
  • Analyse PTO submissions and approve/deny based on their effect on operations.
  • Monitor attendance and schedule adherence.
  • Processes schedule trade requests for posted schedules
  • Processes management requests for modifications of scheduling events (meetings/training, etc.).
  • Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
  • Provides analytical support for special projects.
  • Collaborate with fulfilment Operations Department Management on identifying opportunities to further optimize our workforce.
  • Communicates and works with staff members, management, Human Resources, and Accounting.


" Interested candidate can Walk-in between 5 PM to 7 PM OR apply at abdulla.khan@sykes.com"


Venue:

12-B, Mindspace,
6th Floor,
SYKES.

Salary: INR 2,50,000 - 4,00,000 P.A. Excellent Incentives+free food+free Transport

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

www.sykes.com
View Contact Details+

Recruiter Name:ABDULLAH KHAN

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Telephone:7330686275

Email :abdulla.khan@sykes.com

Address :Building No 12B, 6th Floor, K Raheja IT Park, Madhapur, Madhapur, Serilingampally, Ranga Reddy, 500081, Telengana

Reference Id:WFM

Website:https://www.sykes.com/

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.