SYKES MEGA HIRING TEAM LEAD FOR TECH SUPPORT/E-MAIL & CHAT PROCESS:
- Candidate should have an excellent communication skills (written and verbal) Candidate roles and responsibilities revolve around the interaction with agents and customers
- Would be accountable for providing an accurate reporting to the client.
- Ensures that all agents are aware of their daily, weekly and monthly personal/team performance.
- Accountable for reaching and maintaining the level of technical competence and customer service skills of the agents.
- Responsible for monitoring the performance of the team and provide coaching session when needed
- Responsible for the monthly one on one feedback session with the TSPs.
- Should have 1 plus experience of people management on papers in similar kind of environment
- Free food & transport for all the employees of Sykes Enterprises.
Salary: INR 3,50,000 - 6,50,000 P.A. Excellent Incentives+free food+free Transport
Role:Team Leader -(Technical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
SYKES BUSINESS SERVICES OF INDIA PVT LTD
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