Sykes Hiring Communication Trainers For Voice & Chat Support :

1 - 4 Years
Hyderabad

Job Description


Should possess excellent Communication skills verbal/written and strong conceptual knowledge of English grammar and behavioural tools and approaches.
Should be proficient at Microsoft Office (MS Word/PowerPoint/Excel).
Should have exposure to conducting TNI / TNA.
Should be capable of designing and delivering incremental learning interventions.
Should be capable of incorporating the latest methodologies and follow a blended learning approach.
Should have exposure to Learning Management Systems and E-learning.
Should have experience as a (Communication and soft skills / behavioural skills facilitator in a corporate environment).
Should be capable of incorporating the ADDIE approach to training content management.
Should be capable of training scholars on integrated modules i.e. soft Skills, English Grammar and spoken English, for large / small groups.
Have a committed, professional attitude to training, work in general & managing stakeholders.
Knowledge of professional business communication, Professional etiquette, leadership programs is an added advantage.
Should be capable of providing 1-1 feedback, coordinating IDP's & providing mentoring to employees.

Salary: INR 2,00,000 - 5,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Voice & Accent Trainer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

SYKES BUSINESS SERVICES OF INDIA PVT LTD

We help people, one caring interaction at a time. We do meaningful work in a fun environment with coworkers who become friends. Supportive and caring leadership empowers our team members to develop a fulfilling career, serving brand partners and customers in some of today's most exciting industries.
We have physical locations in more than 23 countries across the globe, plus an ever-expanding at-home agent workforce. We offer support in 40+ languages and on whatever delivery channels your customers prefer: self-service content, chat, social media, email and voice.
View Contact Details+

Recruiter Name:Finney

Contact Company:SYKES BUSINESS SERVICES OF INDIA PVT LTD

Telephone:8978285357

Address :Building No 12B, 6th Floor, K Raheja IT Park, Madhapur, Madhapur, Serilingampally, Ranga Reddy, 500081, Telengana, Hyderabad, Telangana - 500081,India

Reference Id:Finney

Website:https://www.sykes.com/